Hotel Coaching

What is Hotel Coaching?

Hotel Coaching is a form of development in which we support our clients, accommodation providers in achieving a specific professional goal by providing training and guidance.

Coaching our Hotels takes a fully different approach. In a Hotel, the key to a successful “support” relationship is collaboration. The coach is no longer directing or acting in an authority manner but collaborating with the client to identify, target, and plan for performance improvement.

Hotel Coaching is especially important in the hospitality industry where customer service is key.  Making sure all processes are aligned and you are engaged with all your customers on all levels.

We are focused on helping you unlock your professional goals.

The Value of Hotel Coaching:

  • Develop, encourage and release the potential for your property.
  • Help you focus on the future rather than the past; on what can be done rather than what has been done
  • Stop you focusing on what’s wrong and instead develop new behaviours which over time can be more dominant and influence change
  • Help you develop self-awareness and resourcefulness, building self-confidence to achieve more
  • Encourage you to take responsibility and commit to taking action
  • Be a catalyst for change
  • Enable you to consider various options, to try different approaches in the way you behave or do something
  • Offer quality time and space where you are listened to and understood.
  • I support you to get real results.

How We Can Help

Unlock your professional goals

  • Run Monthly Reports – bookings, outstanding payments, future booking, forecasting etc
  • Provide recommendations based on information and general questions
  • Monitor booking tools and ensure booking connections
  • Accountability – keeping you on track with your to-do-list
  • Update your current channels with images, videos and information
  • Weekly Zoom Calls
  • Face to Face meeting when possible
  • Training – Social Media, Mailchimp etc

What's Included

I am ready to find out more!

"Nicky provides excellent value-for-money services"

“I engaged Nicky recently to assist with a number of tasks including enabling Little Hotelier as well as streamlining our marketing.  Being new to the industry, I have certainly learnt PLENTY from Nicky and her generous and supportive nature have been invaluable for me/our business.  Nicky provides excellent value-for-money services and I’d highly recommend having a chat with her!”

Steve - Muswellbrook Motor Inn

Hotel Coach
2020-01-15T10:38:40+00:00

Steve - Muswellbrook Motor Inn

"Nicky provides excellent value-for-money services" “I engaged Nicky recently to assist with a number of tasks including enabling Little Hotelier as well as streamlining our marketing.  Being new to the industry, I have certainly learnt PLENTY from Nicky and her generous and supportive nature have been invaluable for me/our business.  Nicky provides excellent value-for-money services and I’d highly recommend having a chat with her!”
“Her eye to detail and professional delivery is extremely impeccable"

“Her eye to detail and professional delivery is extremely impeccable. She is top of the game in marketing any product to feature its best qualities and reach the desired market with lasting impact. She is well regarded  with over 25 years experience in sales and marketing within the Hospitality industry”

Arun - The Hotel Network

Hotel Coach
2020-01-15T10:39:12+00:00

Arun - The Hotel Network

“Her eye to detail and professional delivery is extremely impeccable" “Her eye to detail and professional delivery is extremely impeccable. She is top of the game in marketing any product to feature its best qualities and reach the desired market with lasting impact. She is well regarded  with over 25 years experience in sales and marketing within the Hospitality industry”
“Nicky has been my ray of light"

 

“Nicky has been my ray of light, someone who quickly understood not only my business but me!  She got where I was coming from and where I wanted to go. She then went on to help me turn my dream into a reality!”

Barbara – Lilies Luxury Retreats

Hotel Coach
2020-01-15T10:39:38+00:00

Barbara – Lilies Luxury Retreats

“Nicky has been my ray of light"   “Nicky has been my ray of light, someone who quickly understood not only my business but me!  She got where I was coming from and where I wanted to go. She then went on to help me turn my dream into a reality!”
"It is rare to find someone like Nicky"

 

“Nicky set up Little Hotelier for our luxury ‘Celestial Suite’. I can’t recommend her highly enough. It is rare to find someone like Nicky. Don’t even think twice if you have the opportunity to work with her. Just do it”

Rod – Celestial Suite

Hotel Coach
2020-01-15T10:40:01+00:00

Rod – Celestial Suite

"It is rare to find someone like Nicky"   “Nicky set up Little Hotelier for our luxury ‘Celestial Suite’. I can’t recommend her highly enough. It is rare to find someone like Nicky. Don’t even think twice if you have the opportunity to work with her. Just do it”
We can't recommend her highly enough!

 

We were referred to HotelCoach when looking for assistance to implement our online strategy. Nicky orchestrated all organisations and their complex systems to deliver the vision quickly and fuss-free. We can't recommend her highly enough!"

 

Darren - Villa Aqua
Hotel Coach
2020-02-13T08:01:29+00:00
We can't recommend her highly enough!   We were referred to HotelCoach when looking for assistance to implement our online strategy. Nicky orchestrated all organisations and their complex systems to deliver the vision quickly and fuss-free. We can't recommend her highly enough!"   Darren - Villa Aqua
We highly recommend Nicky

"Wanderers Retreat is a boutique eco tourism accommodation business located in Port Stephens, Australia.  Nicky and her company HotelCoach has guided and assisted us in the development of our website, establishment and configuration of our reservation system and in marketing.  In the short 12 months since we implemented these changes we have successful grown our business revenues by 14%. We highly recommend Nicky Govender and HotelCoach in providing professional and expert services in the development of your business enterprise".


Barry - Wanderers Retreat



Hotel Coach
2020-02-26T10:49:38+00:00
We highly recommend Nicky "Wanderers Retreat is a boutique eco tourism accommodation business located in Port Stephens, Australia.  Nicky and her company HotelCoach has guided and assisted us in the development of our website, establishment and configuration of our reservation system and in marketing.  In the short 12 months since we implemented these changes we have successful grown our business revenues by 14%. We highly recommend Nicky Govender and HotelCoach in providing professional and expert services in the development of your business enterprise". Barry - Wanderers Retreat
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Hotel Coach